Shipping policy
Shipping Policy – NORTHROW
At North Row, we work to ensure your order is processed securely and delivered as smoothly as possible. Below you’ll find the key information about shipping and delivery.
Order Processing Time
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Average processing time: up to 5 business days.
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As soon as your order has been processed and handed over to the carrier, you will receive a shipping confirmation e-mail.
Delivery Time
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Estimated delivery time: 10–15 business days from the shipping date.
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In exceptional cases (e.g. customs delays, seasonal peaks, logistics disruptions), delivery may take up to 25 business days.
Note: The above timeframes are typical estimates and not binding guarantees. Actual delivery times may vary depending on destination country, local postal services and the shipping provider.
Shipping Area
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We offer international shipping to multiple countries.
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Shipments are handled via international logistics and fulfilment partners, which can influence the overall delivery time and when tracking information becomes active.
Shipping Costs
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Shipping costs are clearly displayed during checkout before you complete your order.
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During certain promotions or periods, we may offer free shipping for selected products or sets. Any such offers will be clearly communicated on the product page or at checkout.
Shipment Tracking
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Once your order has been shipped, you will receive a tracking number by e-mail, where available.
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For international shipments, it may take several hours or even a few days before tracking events appear and update regularly in the carrier’s system.
Partial Shipments
To speed up delivery, we may ship items from the same order separately (partial shipments), if this is logistically reasonable. In such cases, you will receive tracking details for each parcel, if available.
Transport Damage
If you notice any damage to the packaging or the products upon delivery:
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Please report the issue to us within 48 hours of receipt.
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Include your order number and
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Clear photos of the product, the outer packaging and any visible damage.
This helps us resolve the matter quickly with our shipping partners.
Important Notes
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Please check your shipping address carefully before completing your order. North Row cannot be held responsible for delays or loss caused by incorrect or incomplete address details, failure to accept the parcel, or late collection from pick-up points.
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Costs for re-delivery, return to sender or additional shipping fees due to incorrect address information, non-collection or refusal of the parcel may be passed on to the customer where the customer is responsible.
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Customs, duties, taxes and other charges that may be levied in the destination country are the responsibility of the customer, unless explicitly stated otherwise at checkout.
Support
If you have any questions or issues regarding your shipment, you can reach us at:
E-mail: roycebelmont@gmail.com
Average response time: up to 3 business days.