Contact information

Q: Do you offer free shipping?

Yes — we offer free standard shipping worldwide on all orders. Insured Priority and Express Delivery options are also available at checkout.

Q: How long does delivery take?

Orders are processed within up to 5 business days . After dispatch, estimated delivery is 10–15 business days . In exceptional cases (customs delays, peak seasons) delivery may take up to 25 business days. You will receive a tracking number by email once your order ships.

Q: What is your returns policy?

Our standard solution is a free replacement shipment . If your item arrives with a defect or is the wrong size, contact us within 30 days of receiving your order and we will arrange a replacement at no extra cost. Transport damage must be reported within 48 hours of delivery.

Q: How do I contact support?

Email us at roycebelmont@gmail.com . We respond within up to 3 business days , Monday–Friday, 09:00–18:00 CET. Include your order number for the fastest resolution. You can also visit our Contact page .

Contact Information – North Row

Our support team is happy to assist you. To help us handle your request as quickly and efficiently as possible, please use the contact details below and, where possible, include your order number, a short description of the issue and relevant photos.

Contact

Customer Support:
📧 roycebelmont@gmail.com
Average response time: up to 3 business days

Service Hours

Monday–Friday: 09:00–18:00
Time zone: Central European Time (CET/CEST)

For Faster Support

To speed up the processing of your request, please include:

Your order number
Your full contact details (name, e-mail, delivery address)
A short, clear description of your request or issue
For delivery or product issues:
- Photos of the packaging,
- The product, and
- Any relevant labels / tracking information

Thank you for choosing North Row. We are committed to resolving your request as quickly and efficiently as possible.

FREQUENTLY ASKED QUESTIONS

Do you offer free shipping?

Yes — we offer free standard shipping worldwide on all orders. Insured Priority and Express Delivery options are also available at checkout.

How long does delivery take?

Orders are processed within up to 5 business days. After dispatch, estimated delivery is 10–15 business days. In exceptional cases (customs delays, peak seasons) delivery may take up to 25 business days. You will receive a tracking number by email once your order ships.

What is your returns policy?

Our standard solution is a free replacement shipment. If your item arrives with a defect or is the wrong size, contact us within 30 days of receiving your order and we will arrange a replacement at no extra cost. Transport damage must be reported within 48 hours of delivery.

Can I track my order?

Yes. Once your order is dispatched you will receive a tracking number by email. For international shipments, tracking events may take 24–48 hours to appear. Visit our Track Your Order page at any time.

How do I contact support?

Email us at roycebelmont@gmail.com. We respond within up to 3 business days, Monday–Friday, 09:00–18:00 CET. Include your order number for the fastest resolution. You can also visit our Contact page.

Free shipping

Free worldwide shipping and returns - customs and duties taxes included

Secure payment

Encrypted checkout for your peace of mind

Customer service

Here to help you every step of the way

30-Day Guarantee

Shop risk-free with our hassle-free returns